Política de Privacidad

Personal information you provide to us:

When you interact with us online or offline we collect and use information about you in the course of providing you our services and with consumer support. We may collect some or all of the information listed below to help us with this:

• information that you submit online and offline including your name, contact details including postal address, e-mail address and telephone number(s), interests, insights and preferences, date of birth, age, gender, and login credentials. We collect this in a number of ways, including when you register for an account with us and/or other participation of visitors in any available online interactive activities;
• age verification information, including photo ID;
• financial details when which includes the card-holder’s name and payment and gift card details;
• your orders, requests and transaction information, including information about your purchases, such as prices and product information, refunds, and promotions and gifts;
• purchase information in relation to orders placed via the WPBSA shop;
• your username and password in relation to our Website and mobile apps;
• information that you submit via any contact forms on the Website and any correspondence we have with you over email or phone;
• details of your marketing and in-app communication preferences;
• details when you enter a competition, promotion, or prize draw, including any personal information contained in the entry itself;
• additional details that you provide at one of our events, including images and information provided in surveys;
• the content of the reviews or testimonials you leave about us; and
• any correspondence or messages (including emails, SMS or chat or social media messages or comments) that you send to us;
• your social media activity including your social media handle, comments and ‘likes’ and the time and date of that activity; and
• any additional information that you choose to tell us.

Information we collect about you including using automated methods

We are required to verify your age upon registration for our ‘Play Snooker’ app. As the app includes instant‑messaging functionality, access is restricted to users aged 18 and over. Age verification is carried out electronically through trusted third‑party service providers.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose and complies with data protection laws.

Data protection law requires us to have a valid reason to process your personal information for each of the different purposes for which we use that information. The law refers to each reason as a ‘lawful basis’. The purposes for which we use your personal information and the lawful basis on which we rely to process it for each purpose is as follows:

Where you have provided CONSENT 

We may use and process your personal information where you have consented for us to do so for the following purposes:

• electronic marketing communications including by email, SMS and, in relation to our mobile apps, push notices, where you opt-in to receive such communications following a request;
• location, camera, photos, videos, contact lists, or other information from your mobile device accessed through our mobile apps;
• personal information collected from non-essential cookies used on the Website (see our Cookie Policy for more information).

Where necessary to comply with our LEGAL OBLIGATIONS

We will use your personal information to comply with our legal obligations:

• to check and verify your age and your identification information;
• to respond or assist the public authorities or the police and other criminal investigation bodies where required by law;
• to keep a record relating to the exercise of any of your rights relating to our processing of your personal information;
• to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists to be able to comply with your request);
• to anonymise or delete your personal information when it is no longer required for the purposes described in this Privacy Policy;
• to comply with court orders or other notices where failure to do so would result in us breaking the law; and
• to handle and resolve any complaints we receive relating to our processing of your personal information as described in this Privacy Policy.

Where it is in your VITAL INTERESTS

We will use your personal information where it is in your vital interests to do so.

Where there is a LEGITIMATE INTEREST

We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, or that of a third party, for the following purposes:

Processing necessary for us to promote our business and measure the reach and effectiveness of our campaigns

• to contact you with marketing information by post or by phone;
• to contact you with marketing information by email and SMS (where you were presented with an opportunity to opt-out of such contact but did not do so);
• to tailor communications (including recommendations) to you based on your location, interests, and to personalise our services, products and content for you;
• to communicate targeted advertising to you in social media. You may receive advertising based on information about you that we have provided to a social media platform, or allowed it to collect using cookies on our website or code in our applications (or a combination of the two). For some of our marketing campaigns, we may use this information to exclude you from receiving advertising, if we believe it will not be relevant to you. You may also receive advertising because, at our request, the platform has identified you as falling within a group whose attributes we have selected or a group that has similar attributes to the individuals whose details it has received from us (or a combination of the two);
• to process your location in order to connect you with other players in your community via our app;
• for analysis and insight conducted to inform our marketing and business strategies, and to enhance your user experience; and
• to identify and record when you have received, opened or engaged with the Website and/or our electronic communications (please see our Cookie Policy for more information);

Processing necessary for us to respond to changing market conditions and the needs of our users

• to analyse, evaluate and improve the Website and/or our products and services so that your visit and use of the Website and/or products and services are more useful (we will generally use data amalgamated from many people so that it does not identify you personally); and
• to undertake market analysis and research (including contacting you with user or customer surveys) so that we can better understand your use of the Website and our app.

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

• to maintain the security of our staff and customers;
• to process payments made by you to us;
• to administer the Website, and for internal operations, including troubleshooting, testing, statistical purposes;hip with you
• for cookies that are essential for our website to function properly (please see our Cookie Policy for more information);
• for the detection and prevention of fraud and other criminal activities
• for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access;
• for the purposes of corporate restructure or reorganisation or sale of our business or assets;
• for efficiency, accuracy or other improvements of our databases and systems, for example, by combining systems or consolidating records we hold about you;
• to enforce or protect our contractual or other legal rights or to establish, bring or defend legal proceedings (and in relation to any allergy or other health data we process about you, we rely on the corresponding condition for processing under the UK GDPR);
• to inform you of updates to our terms and conditions and policies; and
• for other general administration including managing any reports you make, your queries, complaints, or claims, and to send service messages to you.

Where necessary for us to carry out PRE-CONTRACT STEPS you have requested or for the performance of our CONTRACT

We will use your personal information where this is necessary for us to perform our contract with you or to carry out any pre-contract steps you’ve asked us to so that you can enter into that contract, for example in relation to the premium version of our app.

Marketing

We may collect your preferences to receive marketing information directly from us by phone, email, or SMS in the following ways:

• if you register for an account on the app, we will ask you if you would like to opt in to receive marketing information directly from us, we will also ask you if you wish to opt in to in-app push notifications;

We may disclose your personal information to other third parties as follows:

• any third party who is restructuring, selling or acquiring some or all of our business or assets or otherwise in the event of a merger, re-organisation or similar event; and
• if we are under, or consider that we have, a duty to disclose or share your information in order to comply with any legal or regulatory obligation or request, including by the police and other law enforcement bodies, tribunals, regulators, local or central government or related agencies.